Shipping Policy

Orders received before 1:00 PM GMT Monday through Friday are processed and dispatched within 1–2 working days. Orders placed on weekends or bank holidays are processed on the next regular working day.

Once your package leaves our UK fulfillment center, you will receive an automatic dispatch notification containing your Royal Mail direct tracking link and SMS delivery updates.

Once your order has been packaged and dispatched from our UK fulfillment center, an official parcel tracking code will be issued directly by the courier service (Royal Mail). We will promptly send this tracking code and carrier link directly to your email address so you can track your package every step of the way on the courier's live tracking portal.

To review your full order details, items purchased, fulfillment status, and delivery addresses at any time, simply log into your customer account.

We deliver across England, Scotland, Wales, and Northern Ireland. Deliveries to the Scottish Highlands & Islands, Channel Islands, Isle of Man, and Scilly Isles may require an additional 1–2 transit days depending on local ferry and postal service connections.

All prices displayed on cozyrobe.co.uk are in British Pounds (£) and include standard 20% UK VAT. No hidden customs duties or import charges apply to UK mainland orders.

If your tracking indicates your package was delivered but you have not received it:

• Check safe places, porches, package lockers, or with household neighbors.
• Wait 24 hours, as Royal Mail occasionally marks parcels prior to final drop-off.
• Contact our support team at [email protected] with your order number. We will initiate a trace with Royal Mail immediately.